U.S. Bank Branch N Farwell Ave, Milwaukee, Wisconsin

U.S. Bank Branch Reviews

3.3 stars based on 16 reviews

Featured Comments:

• J

  Jerome Thompson

  5.0

  My experience was just great the teller was helpful and knowledgeable about my needs

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  Response from the owner

  Thank you for your kind words, Jerome. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• J

  John B.

  1.0

  Beware of doing business with US Bank! I was authorized on 2 silver non-profit community organization checking accounts from 2018-2020 as an officer and still had access to them online for transfers & full account views almost 2 years after I was removed. Our organization spent 15 hours over 2019-2020 removing me in person at lobby branches, online, and with all forms of documentation requested by US Bank for successor officers of our entity to replace my access to funds, but still the connection persisted. I opened my own account in Dec. 2021 in hopes it would allow an easier time to purge my info. from those old accounts, but our organization's new officer actually had his email registered to my newly created personal account, so information was moving both ways between the 2 entity & my own personal accounts after being severed several times over the last 2+ years. No internal resolution is possible within any of the 5 US Bank departments I contacted & spent over 11 hours communicating with since Dec 2021. You must go externally to complain to the regulators at the Office of the Comptroller of the Currency who regulate US Bank to make any progress. Was assaulted at the ATM on the E side of the lobby building when depositing cash-no helpful response from teller staff when I told them-they said "We have no security here". Be careful around this ATM. Also promised a new account bonus in December 2021 that never arrived. Hours of follow-up later, no payment as was promised. Work with a local credit union or bank that has a customer service culture-you've been warned!

• A

  Abraham Her

  1.0

  Too bad, they lost so many great help and particularly lost a tremendous asset and vital part of their team when their one worker covered the ENTIRE branches duties and responsibilities. Often, when I get inside the branch here, I will ALWAYS see him covering his teammates whom were busy doing "something", even if it he was returning from lunch from the looks of it (headphones in ears and lunch bag), he'd set up shop rather quickly and quickly the line of customer rapidly vanishes with smiles and empathy displayed, countless of times. Too bad, I always thought he was the manager but when he left, everybody started leaving. How remarkable is that to caused an effect?!

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  Response from the owner

  Hello Abraham, I'm sorry to hear you haven't been able to get the service you expect after an employee moved on from your local branch. I hope that a replacement can be trained so that the branch can get back to the same level of service you have received in the past. Thank you for taking the time to share your feedback on this matter. We wish you the best, ^Kim

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