U.S. Bank Branch 10th Ave, Coralville, Iowa

U.S. Bank Branch Reviews

2.5 stars based on 11 reviews

Featured Comments:

• A

  Austin Archer

  5.0

  For The Flag On The Flagpole I'm Going To Ask The United States Flag To Get Removed Permanently And Switched Over To The Dark Blue Flag With The US Bank Logo On It Instead For Something Different Because It Represents US Bank And The Business

• b

  bushonda rogers

  1.0

  Not really worth the one star.

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  Response from the owner

  We’re so sorry to hear we only left you with a one-star experience, Rogers. Our goal is to always provide exceptional service to ensure our customers are satisfied. It sounds like we’ve failed you here. If you would like, we’d be happy to speak with you and help in any way we can. Please send us an email with your phone number to [email protected], including reference number 1074. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• J

  Judy Lamb

  1.0

  I've given one star because there is no option for zero stars--which is all USBank deserves. Here's my most recent experience. We had a safe deposit box at the Towncrest Branch in Iowa City for many years. In October 2020 we got a vague letter about no longer providing that service. The letter gave a deadline of less than two months to retrieve the box contents. We later learned they were closing the branch entirely, and if we didn't retrieve the contents, it would be turned over to the State of Iowa as lost property. We were out of state at the time, couldn't get back by their deadline, and we couldn't even get anyone at the bank to return our calls. The number the bank provided in their letter reached a call center, apparently in Asia, where, of course, nobody knew anything about the situation. Mail we sent to the bank was returned as undeliverable. Fortunately, we could impose on local relatives to retrieve our box contents after we had an attorney prepare an appropriate document. The bank was uncooperative at every step.

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  Response from the owner

  Hello Judy. Thanks for taking the time to leave a review. I am sorry to hear this was your experience. I'm glad you were able to find an alternative and was able to collect your items. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8795. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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