U.S. Bank Branch 39th Ave, Puyallup, Washington

U.S. Bank Branch Reviews

2.1 stars based on 17 reviews

Featured Comments:

• S

  Steve Townsend Jr

  5.0

  There my bank and I love there services .

• L

  Linylove 2013

  1.0

  Went here tonight after going to dinner nearby and they don't even have an ATM. What kind of bank doesn't have an ATM?

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  Response from the owner

  Hi Liny, thank you for taking a moment to share your feedback. We're sorry to hear you visited one of our locations that does not house a ATM. To locate ATM's in your area please visit usbank.com/locations or moneypass.com for our partnered ATM's. We hope this information is helpful. All the best, ^Kortnee

• A

  A B

  2.0

  After nearly 9 months of doing drive through deposits for my company I was informed today that "whenever you come through I have to deal with angry customers". I was flabbergasted. The car behind me was in a hurry, and thought laying on their horn, then exiting their car, walking to the glass and beating on it while shouting obscenities was acceptable. I went out of my way to remind the angry customer that they are doing their job the best they can and yelling isn't helpful.So imagine my surprise when after being called a 'c***' for asking an angry customer to not pound on their glass I'm accused of being the issue. If there is a bank etiquette such as 'if your doing more than x items we ask you come in' that is understandable but if this etiquette has never been communicated to the customer it is highly inappropriate to make it personal with such a statement. Top it off that we are in the middle of covid-19 and people are continuously encouraged to use drive up/contactless services it felt awfully tone-deaf. I work in retail, with covid we have to limit our customer count to 3 at a time. We always have a line and everyday I field countless angry customers who are not pleased at having to wait. However, I don't accuse other customers of being the reason I have to deal with such things(especially not right to their faces) I listen to the customer complaint, offer my apologies and rectify anything that I can, then I move on. Ultimately I left feeling ashamed and humiliated for simply trying to make a few deposits. "We are asking that if you have more than X items in a transaction that you come inside when possible as it helps the traffic of our drive through" would have been sufficient enough.

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  Response from the owner

  Hello Alexandra, Thank you for taking the time to reach out and provide us with your experience. The behavior you've described is incredibly concerning and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 8604. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. ^Caitlin

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