U.S. Bank Branch Sw 6th St, Redmond, Oregon

U.S. Bank Branch Reviews

2.2 stars based on 8 reviews

Featured Comments:

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  Alan

  4.0

  I just wanted to say that in banking here since 2013 I've never had anything but good service and courteous employees. Also, I guess I've been lucky, I've never waited in the drive thru more than 10 minutes. I just called them today at the Redmond branch and got right through to someone on the 2nd ring. And she was well spoken and very helpful. I like US Bank, myself. Bank of America, the Redmond branch, they're very good people and the branch manager is a great guy. Wells Fargo, the same. But the ethics of both BofA and Wells leave a lot to be desired. Just google about the crimes both those banks have perpetrated on the American people and if you don't know already, you'll be shocked. US Bank at least has some ethics. I think people expect too much of the people that work at banks, think about it, who works there. Do you really expect any better? Be patient, no one is perfect, we're all just human beings. "Let your gentleness be evident to all."

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  Nicho Ronzoni

  1.0

  I received legal loan documents in the mail that had another woman’s documents mixed in with mine. It has her full name, address, account number, and loan details. I tried to go to the Redmond branch to sort it out but only their drive up was open and they told me “all it is is someone else’s mail. Go to the Bend office cause they’re open later” wow. It’s much more than just someone else’s mail! It’s all of her private account information! I need to make sure my private information hasn’t been compromised too!! Going to Bend in the morning, they were way more helpful over the phone than Redmond was in person! This is how identity theft happens, and the Redmond branch didn’t care at all.

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  Response from the owner

  Good morning, Nicho. Thank you for taking the time to leave a review. I understand your concern, I would be too. If you aren't able to get assistance at the Bend location today, feel free to send us an email to [email protected] detailing the experience, including your phone number and reference number 0427. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Samdra Clapp

  2.0

  Drive up banking is for the birds, long lines, long wait to get help. I get any banking I need done when I go to Gresham ,their lobby is open and I am sure Gresham is a lot bigger than Redmond. I am really thinking of changing to Selco credit union. You can only put up with bs so long

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  Response from the owner

  Hello Samdra, we're sorry to hear you experience long wait times during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. We'd like to hear more. Please send us an email to [email protected] detailing the experience, including your phone number and reference number 8470. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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