U.S. Bank Branch S 6th St, Brainerd, Minnesota

U.S. Bank Branch Reviews

2.3 stars based on 19 reviews

Featured Comments:

• R

  Rodney Brown

  5.0

  Me and my wife had an excellent experience opening our account. We would definitely recommend make this bank your choice.

  ---

  Response from the owner

  Thank you for your kind words, Rodney. I hope all your future visits meet the same level of service. Have a fantastic day! ^Larisa

• J

  Jon W

  1.0

  Worst service we have ever received at a bank. Line going out the door being told to go through the drive through because it is faster. We had to wait 30 minutes to be told to just call the main online service since they couldn't help. The online service just keeps transferring us back and forth through departments instead of helping us.

  ---

  Response from the owner

  Thank you for sharing your recent interaction with us, Jon. It’s never our intention to take up more time than necessary to complete your banking tasks. We apologize your wait time was less than desirable. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1946. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• S

  Sandy Starkey

  2.0

  Same as others I've read...have tried for days to talk to someone at the Brainerd location and get disconnected everytime while waiting to talk to someone...anyone!!!

  ---

  Response from the owner

  Hello Sandy, thank you for bringing your concerns to our attention. Our Customer Service Center can help you with almost any banking questions you have. They can be reached 24/7 by calling 800.872.2657. If you still need assistance after speaking with Customer Service, please email your phone number and reference #4749 to us at [email protected] and we'll call you within 2 business days to offer our help in any way we can. All the best, ^Kim

More reviews (16)