U.S. Bank Branch Patterson Rd, Grand Junction, Colorado

U.S. Bank Branch Reviews

2.1 stars based on 15 reviews

Featured Comments:

• C

  Chad Wondra

  5.0

  Great bank, the staff has been friendly and timely in all of my experiences, thank you!

• C

  Cassidy Davis

  1.0

  The WORST customer service I have ever experienced. Blatant disrespect and poor treatment from associate who obviously had no experience. Do not enter into business with Eric Carroll!!! Management took no action when this individual raised his voice and rolled his eyes at me after 45minutes of an unprofessional and unproductive encounter. I will be closing all accounts with US Bank.

  ---

  Response from the owner

  Hello Cassidy. Thank you for taking a moment to inform us of this experience. This is concerning to us, and we would like to have this matter looked into. Please send us an email to [email protected] with your phone number and reference number 4112, and we will be happy to call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• O

  Office Manager GJ

  1.0

  Can't talk to a banker on 24 Rd without an appointment, because they are short staffed. They were rude about this. Went to the White location. We went thru the process of getting an rv loan (which took days, and they were terrible about communicating) AFTER we got the loan approval, we noticed and mentioned not getting a loyal customer discount. They said they don't just give it to customers who have been with the bank for years unless asked, because 'that's how the bank makes money.' They said they'd get that added, but would have to start the whole process over, which would take days AGAIN. We are closing all accounts with this bank.

  ---

  Response from the owner

  We strive to provide a level of service that meets our customers' highest expectations, Michele. Our employees are also trained to treat our customers with the highest level of respect. We appreciate you taking the time to leave this review and regret that we have not met our goal in this instance. We wouldn’t want to lose you without a chance to speak with you first. If you would like, please send us an email with your phone number to [email protected], including reference number 3990. An Ambassador will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

More reviews (12)