U.S. Bank Branch Washington St, Cedar Falls, Iowa

U.S. Bank Branch Reviews

2.4 stars based on 4 reviews

Featured Comments:

• C

  Chris Preston

  5.0

  This US bank branch has been awesome to work with. My wife and I have checking, savings, and home loan through them. They are a very helpful group, and always treat us like family. They're always smiling and helpful! It's been a pleasure doing business with them 🙂

• W

  West Ridge

  2.0

  In the last few weeks staff has changed and service has become horrible. This has been my branch for 20 years - now to get any service I feel like I wait that long. Looking for new bank

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  Response from the owner

  Hello West. Thank you for taking a moment to review your experience with us. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• S

  Sarah

  1.0

  I had to go through the drive-through this morning and online I read that the drive-through opened at 8:30. I get there around 8:30 and there’s a truck ahead of me then another car pulls up behind me. The truck waited for about 10 minutes before somebody finally came and talked to him before he drove off. When I pulled up the woman said that they are closed and open at 9 (even though the window still says that drive-through is open at 8:30). It’s not a big deal if hours are changed, even temporarily, but it needs to be better communicated. Both online (Google) and their window said drive-through opened at 8:30. Even a simple paper sign taped to the window would have informed us that drive-through wasn’t open yet and we wouldn’t have wasted our time.

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