U.S. Bank Branch W State St, Hurricane, Utah

U.S. Bank Branch Reviews

2.9 stars based on 16 reviews

Featured Comments:

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  Aspen Carson

  5.0

  Amazing branch and staff! Such kind people that work for the company. I’ll definitely be staying at this bank.

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  Response from the owner

  We are happy to see that you have had a great experience with your local branch, Aspen. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ryan

• P

  Peter Tilton

  5.0

  Being from New York I have always been a long time Chase bank user. I needed a change after I moved to Utah and saw many US bank branches. I visited this location in Hurricane to start my account and was given such amazing service. Andrea helped make me a checking and saving account super quickly. She even got me qualified for a credit card that was way better than my current Chase card. Would strongly recommend this branch for any US banking needs.

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  Response from the owner

  Thank you for taking a moment to share the great experience you had, Peter. As always if any assistance is needed, our Customer Service team is available anytime at 800.872.2657. We hope you have a wonderful day. ^Ryan

• A

  Adam McBride

  1.0

  To following up on a previous review, when I called and asked why they didn't have time to open a checking account, for a minor attached account as we are already banking there, I was told that if we had just made an appointment they could have maybe gotten us taken care of. I was not aware that appointments were required to use the services at this bank. They always take time to ask if I would like to get a loan for some promotion they have. Maybe if they could have skipped that, they would have actually had time to help the customer and saved the 2 min they required. You keep saying that you value good service; maybe not just say it in the future.

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  Response from the owner

  We’re sorry for the poor service, Adam. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1155. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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