U.S. Bank Branch US Osage Beach, Missouri

U.S. Bank Branch Reviews

2.5 stars based on 15 reviews

Featured Comments:

• M

  Michelle Smith

  5.0

  I had to switch to another Branch for 6 months oh, and they have messed up my account more than 3 times. My fiance said he was with US Bank for 16 years and he has had nothing but good things to say about your bank. I opened up a checking account and I was pleasantly pleased they gave me a debit card to use until my permit debit card comes in the mail. We made an appointment to open up a checking account on the phone. The appointment went over by 2:15 when the branches usually closed. But they said not to worry about it and I made me feel at ease. I will definitely be opening up more services like a savings account and a joint account when I get married to my fiance. I'm glad I decided to go with your bank because your is in many of the states that we travel through.

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  Response from the owner

  Thank you for your kind words, Michelle. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• R

  Randy

  1.0

  This review update is after I called customer service and they gave me an automated message system, and after I finally got someone on the phone they told me the exact same thing. I ask you again, what even is a bank for if not robbing you of interest. Also they close their lobby at like 2pm, which is beyond insulting, it's like people don't work during the day.

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  Response from the owner

  Hello Randy, I am sorry to hear you have been unable to get the assistance you need regarding an interest issue you experienced. Would you like to discuss your concerns further? If so, please send an email to [email protected] and include your phone number and reference number 1728. We will give you a call to talk about your concerns further. All the best, ^Kim

• R

  Randy Blank

  1.0

  Went to get savings bonds cashed that are roughly 25 years old and they wouldn't cash them. Told me to go online. I ask what is the point of a bank if not for handling monetary services for people? Because I don't step foot in here otherwise, and I wouldn't recommend you either. They use your savings dollars to make their own interest.

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  Response from the owner

  Hello Randy, we're sorry to hear about your experience. I assure you we never want our customers to feel the way you do. If you'd like to speak with someone surrounding your dissatisfaction with the bank, then please send an email to [email protected] including reference number 1325 and we'll have an ambassador reach out to you soon. All the best. ^Chris

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