U.S. Bank Branch S Main St, Mountain Home, Arkansas

U.S. Bank Branch Reviews

2.4 stars based on 22 reviews

Featured Comments:

• S

  Silvia Haynes

  5.0

  great customer service, easy banking and secure

• v

  vickey hudson

  1.0

  Could not get anyone to answer my calls!

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  Response from the owner

  Hello Vickey, I'm sorry to hear you haven't been able to reach a banker when you call. If you still have banking questions you need answered, please call our 24-Hour Customer Service team at 800.872.2657 where specialists are available to help you address all of your needs. I wish you the best, ^Kim

• K

  Kimberly McFall

  1.0

  Had to give one because that it is as low as it goes. This is literally and consistently the worst banking experience ever. No one answers the phone for information needed for account management (was actually just disconnected 3 times today). They have been rude more than once to my disabled, elderly mother who is now afraid to go inside because "it just isn't worth it". Hence the reason I need them to pick up the phone so PERHAPS they could have some compassion and prepare a check for her to pick up in the drive through. I have had to go to the closest US branch from me, which is 2+ hours to try to straighten things out (and they were quite friendly AND helpful, so I'm thinking it's a location/people issue). I have looked other places, but the rest of the loan isn't worth the move financially. Which is tragic. This branch is a disaster.

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  Response from the owner

  Hello Kimberly, I am sorry to hear of the recent experience both you and your mother have had. We would like to discuss your concerns further and help in any way we can. If you would like to discuss this matter with us further, please send an email to [email protected] and include your phone number and reference number 0298. We will be glad to review the matter with you. All the best, ^Kim

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