U.S. Bank Branch Sw Pioneer Ln, Beaverton, Oregon

U.S. Bank Branch Reviews

2.5 stars based on 17 reviews

Featured Comments:

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  Greg K

  5.0

  Aways busy at this location but I appreciate them and their covid precautions. I have noticed that more staff are no longer there now. I miss the old manager, she was really nice when I had trouble using the ATM machine.

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  Kevin Dykes

  2.0

  I opened a business account with my local US Bank branch after talking with several different local banks. Things that sold me were the friendliness and promises of customer service. The use of Zelle built into the U.S. Bank app was pushed on me hard telling me that it is extremely safe to use and that they stand behind their actions and customers. I recently was scammed with Zelle as being used and when I talked with U.S. Bank fraud department they informed me that they would never use Zelle because Zelle doesn’t help them with anything fraud related and to use someone else . This is extremely frustrating as again it has been pushed on me to use over the years as a business owner and now when I need help they have said sorry can’t do anything for you. I contacted my local branch which was told the branch manager would call me back but was never contacted. They get two stars for their friendliness of their tellers but the remaining three stars is due to the lack of follow up and hustling of a product they won’t stand behind. Will be moving my account elsewhere as in times of increased scams and fraud, no assistance is unacceptable. Especially for small businesses.

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  Response from the owner

  Good morning, Kevin. Thanks for taking the time to leave a review. I apologize that your experience hasn't been good. I can imagine your frustration. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1134. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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  Johanna Givens

  1.0

  I have never had so many complications with a bank. I have spoken with the branch twice (they were kind but couldn't help) and spoken with the elusive "back office" 3 times which sounds like some shady Uncle Joe operation. I wrote a check from my old bank to this new bank and even though the receipt states I have access to a certain amount, they put a hold on the whole things. For 0 reason. Just random. They refuse to honor the $200it says is available and are holding all of it for 10 days. So the bills I wrote out of it will all bounce. Bet I close this account as soon as it clears. Response to reply: I already called the phone number. I spoke with 5 people. They said that holds are random and they have every right to do it because it's in the terms and conditions. That they dont have to honor the receipt. They sent me to the "fraud" dept and they couldn't give me any answers. They said to call the branch. The branch said they didn't have anything to do with it. Then I get a letter in the mail claiming they had reason to believe the check I wrote to myself from my old bank wouldn't be paid. Even though the bank is the one that told me to do it that way. Pass the buck and no accountability. Absolute trash.

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  Response from the owner

  Hello Johanna, I understand the frustration a hold can cause. To have the matter reviewed further, you will need to reach out to our 24-Hour Customer Service team at 800.872.2657. A banker will be glad to review your account and provide additional details. I hope you are able to get the answers you need. All the best, ^Kim

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