U.S. Bank Branch 15th Ave, Seattle, Washington

U.S. Bank Branch Reviews

3.3 stars based on 18 reviews

Featured Comments:

• M

  Michelle Young

  5.0

  The teller I had today by the name Yanina was absolutely amazing with the way she taught me how to navigate through their online banking app after she opened an account for me. She really exceeded all my expectations of how I like to be treated as a customer and if she is a reflection of how US Bank sets it's standards with how to treat people then they are definitely a bars above the rest.

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  Response from the owner

  Wow….5-stars! It sounds like you had a great experience, Michelle. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kim

• m

  marci velasco

  1.0

  Very disappointing experience. Jacob the gentlemen who holds the title of manager is no where near manager quality employee. How this individual was given this title is beyond me. Possibly no other option so he receive his position by default. Stopped in to get a letter to send to my retirement company which is located out of the country. Due to this there is some specific information US bank needs to provide on behave of myself “the customer” in a letter form. Very simple not difficult at all. Staff said they were unable to help me. I asked to speak to the manager and was told “we will check if he can”. He was within eye range my entire visit. He never left his desk he never came over to speak with my partner and I. He completely ignored us. After several mins we tried calling US bank customer service. They told us to head to a branch and the branch could help us no problem. We explained we were sitting at a branch with no resolution. Long story short very upsetting experience. This branch needs to get their act together. We are the customer. It’s the first time ever we have asked for a special request and received a hand in the face. We will most likely be looking at other banking options. Not comfortable with the whole experience.

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  Response from the owner

  Thank you for taking a moment to share your experience with us, Marci. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 2035, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• t

  tina coy

  1.0

  They clearly need to provide a class for their employees, the worst experience I've ever had at a bank. So rude and inconsiderate. Stay away from this location...

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  Response from the owner

  Hi Tina, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0304 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

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