U.S. Bank Branch Lone Tree Way, Antioch, California

U.S. Bank Branch Reviews

4.0 stars based on 9 reviews

Featured Comments:

• G

  Gina Lyn “Gigi” Gattis

  5.0

  So fortunate that my bank. US Bank is open Sundays!

• J

  Joel Torres

  1.0

  It says they close at 6, I'm here now it's 4 and it's already closed 🤨

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  Response from the owner

  Hello, Joel. Yesterday was Juneteenth, a federal holiday. U.S Bank observes all federal holidays and our branches are all closed on such days. We apologize for the inconvenience and appreciate your understanding. Best regards. ^Larisa

• c

  clarissa martinez

  1.0

  I came to deposit my tax refund which was issued in my name and my spouse. We were both present , and felt discriminated. The manager, Jesse, was starring at us from head to toe , and proceeded to say no when I explained she was my spouse. I have been with the same bank since 2013 and have never had this issue. I spoke to customer service and they advised to call the branch as they can accommodate the transaction , when I explained this to the manager he confirmed he was making the executive decision of declining this transaction due to bad experiences in the past, stated 3rd party checks are not reliable. This is my tax refund. I didn't know a person holds that much power for such a big name bank. I feel disappointed and since it's the branch within a 50 mile radius, a little helpless.

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  Response from the owner

  Thank you for taking the time to leave a review, Clarissa. We’re committed to maintaining a welcoming and diverse environment in all our locations and don’t tolerate discrimination of any kind. We’re troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Can you send us an email to [email protected] with your number and referencing number 1559? Thank you. ^Heather

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