U.S. Bank Branch Casey Rd, Fallon, Nevada

U.S. Bank Branch Reviews

3.0 stars based on 7 reviews

Featured Comments:

• A

  Alicia A.

  5.0

  Best bank by far. They great you the second you walk through the door, the tellers are nice and helpful

• J

  Jason Ellis

  1.0

  Easily the worst bank around and their customer service is terrible that won't help you

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  Response from the owner

  Hello Jason, while we are sad to hear about your recent interaction at the branch. Our goal is to make sure that all of our customers are feeling welcomed and respected. If there is anything that we can do to try and rectify the situation, then please send your phone number along with reference number 2989 to [email protected]. Hope to hear from you soon. All the best. ^Chris

• A

  Arvin Kameyama

  1.0

  I recently went to Fallon branch to get assistance on refinancing. The banker was nice but needs more training on how to fill out documents. Due to her inexperience, my wife had to leave work early and we both had to drive to their branch which is not that close. We were told to come in on a day to close and turns out that was not the day so we had to reschedule. According to our banker, the date changed while she is filling out the closing documents. Our loan got approved but then we got into another issue. The same banker offered us a credit card. We wanted to take advantage of the offer but wanted it just under me. The banker said yes they can do that but then changed her mind and says no. We agreed to have it both on our names and then asked what is the next step but communication stopped. The result, we were not able to take advantage of the offer because the banker failed to let us know the next step and the offer on the letter expired. I did reached out to the Supervisor to see if the banker that we were working with just went on vacation or something but she also did not respond.

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  Response from the owner

  Good morning Arvin, thanks for taking the time to share your experience. I apologize it wasn't a good one. If you'd like to discuss the situation in more detail, please send us an email to [email protected] detailing the interactions, including your phone number and reference number 3748. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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