U.S. Bank Branch W Bell Rd, Surprise, Arizona

U.S. Bank Branch Reviews

4.0 stars based on 10 reviews

Featured Comments:

• s

  smol

  5.0

  I’ve been using this bank since I was 16 and had my first job at Dunkin. That was almost ten years ago. The tellers have always been very helpful and kind, even back when I didn’t know what I was doing. I also remember making coffee almost daily for a sweet black-haired woman who seemed to be in-charge of the other employees at this branch, and she even explained how survivor benefits for children with deceased parents works for me due to her experience with it. I thank everyone at this branch, current and former, for their professionalism and kindness.

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  Response from the owner

  Thank you for taking the time to leave us a review, smol. We appreciate the kind words! All the best. ^Michael

• M

  Mark Jablonski

  5.0

  Very personable tellers / bankers. Friendly, knowledgeable, and caring. I’ve been going here for 13 years and have always been impressed with this branch.

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  Response from the owner

  Hi Mark, glad to hear our services are meeting your needs. We truly appreciate you being proactive and reaching out to us regarding your experience. We hope this message finds you having a great day. Best regards. ^Chris

• S

  Steven Sanchez

  1.0

  Don't waste your time here. They're not in the business of helping their customers. I think its time to change banks!

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  Response from the owner

  We’re sorry we’ve let you down in providing exceptional service, Steven. We wouldn’t want to lose you without a chance to make things right. We’d like to investigate this concern further. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 3730. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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