U.S. Bank Branch W Indian School Rd, Litchfield Park, Arizona

U.S. Bank Branch Reviews

3.9 stars based on 13 reviews

Featured Comments:

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  Norma Erives

  5.0

  The employees are so helpful. Specially Amanda. She's so nice and sweet. I love the fact they have Spanish speaking employees ❤

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  Stefanescu Liviu

  1.0

  The worst bank which I had to deal ever.My post isn't about this specific location,it's about us bank as a whole. My terrible experience started last year when because of covid pandemic I wasn't able to made some payments and I went on forbearance plan. When I started making payments in November 1st 2021 they put on trial plan for 3 months. After these 3 months should receive it the new agreement.Never happened. Every time when I called at call center and loss mitigation department they were rude,clueless. Last week they canceled my application submitted last year. Now I have to fill again the same application. I submitted 2 times already,someone reviewed and marked as "no needed for processing " but in the same time they require to submit the mortgage application assistance.I called and asked about this problem and nothing. They have no idea.Now even online I'm not able to make the payments because someone removed the pay bottom from the us bank app. I paid online for almost 3 years. So if I can give them -5 stars review that's was. My advice from my experience with them is to stay as far you can from this bank. It's worst than organized crime groups 1st update After I was 3 months on the trial plan,paid on time for another 4 months. Called at call center and loss mitigation department almost every week since January.Never got an answer what's going on with my application until now. Now I'm sure this isn't incompetence it's us bank way to take people houses. I have friends who went through the same situation with another banks in 2008 during the financial crisis. They lost their houses after they paid for it more than 15 years How my application was incomplete when I qualified for the trial plan?Why nobody said anything for 7 months In the second picture everyone can see how my new application looks They asked me to upload again the mortgage assistance application which I uploaded second time on 04/05/2022. On 04/06/2022 they marked as no needed for processing and in the same time I'm required to upload it. Now I'm looking for a lawyer to sue the bank

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  Response from the owner

  Hi Stefanescu, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #0991 to [email protected]. Once we receive your contact information we will reach out to you within 48 business hours to further assist. All the best, ^Kortnee

• K

  Kani Ward

  5.0

  Convenient location inside of Albertsons. Wish it was inside of Fry's instead. I only do transactions through the ATM so I can't speak to the customer service aspect.

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