U.S. Bank Branch US Maysville, Kentucky

U.S. Bank Branch Reviews

2.5 stars based on 10 reviews

Featured Comments:

• K

  Kenneth Creech

  5.0

  Great people easy to get along with and they work for you

• Z

  Zokusha Ruuku

  1.0

  I went in and told them I would like to start an account with them, there was three of them just standing around doing nothing with two more back in the office with nothing to do. They told me the wouldn’t be able to do that for me today even though the were open for 3 more hours and that I’d have to make an appointment. I said ok no problem so they made an appointment for me at 11 the next day. I drive up at 11:05 and the doors are locked there’s nobody inside. Guess they decided they wanted an extra long lunch break. Now I’m going to have to make another “appointment” just to open an account which is honestly ridiculous. I don’t understand how a bank could be just so lazy. Sadly I had to give them one star, there was no option for 0.

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  Response from the owner

  Thank you for taking a moment to share your experience with us, Zokusha. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 0980, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

• C

  Chris Harvey

  1.0

  Let me start by saying I have lived all over the U.S. in the past 30 years and have been a member at no less than 9 different banks. I like to have a local branch to be able to do business while most of my banking is done elsewhere. The biggest problem I have with this branch is the atm. I see responses saying you can do banking through the atm, while that is very true, good luck with this one ever working. I have been here for 3 years now and it has gotten really bad lately. I am not sure what the problem is, but every time I see a maintenance fee on my account, even if it's returned, all I think about is not being able to use the features of the bank that I became a member for. I have already moved two of my income sources from this bank and will be removing my last one and closing my account. I am very disappointed with this branch.

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  Response from the owner

  Good morning Chris. We're sorry to hear we are losing your business. I understand the importance of having an ATM available that works all the time. We'd like to get the situation addressed. If you don't mind, please send us an email to [email protected] with your phone number and reference number 1665. We'll give you call within 2 business days to gather additional details about the situation. We look forward to hearing from you. ^Heather

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