U.S. Bank Branch E Oak Grove Rd, Montrose, Colorado

U.S. Bank Branch Reviews

2.9 stars based on 13 reviews

Featured Comments:

• R

  Rhyme Penttila

  5.0

  Excellent customer service. I had an issue and some questions and it was taken care of in a quick and timely manner! Sam, assistant branch manager there, went above and beyond and truly went to bat for me. I highly recommend USbank and specifically this location! Very happy customer here!

• E

  Eric Archuleta

  1.0

  We endeavored to open a business account recently and were not given help to do so. After making an appointment to meet with a certain representative, (and missing work to meet her), when we got there, all she did was text me a link and told me to open the business bank account on my own and sent me on my way. The Rep was eager to see us leave. As soon as I left the bank and followed the prompts to open my own bank account, I hit a wall and was told to call a 1-800 number for assistance. So I tried that, and was not even given the opportunity to speak to anyone, just received an automated message that stated, "We are experiencing higher than normal calls at this time, try again later. Goodbye." So I called the local female Rep at the bank in Montrose, and she stated that she couldn't help me, and that I needed to call the 1-800 number. Really?? Furthurmore, she never called me to see if everything went through. No followup. No Nothing. Don't go to US Bank, go to Alpine Bank. They helped us seamlessly via unrivaled, authentic Customer Service.

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  Response from the owner

  Hello Eric, I can understand why you are frustrated with your recent experience. Would you like to discuss your concerns further? If so, please email your phone number and reference #4779 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

• K

  Karson Wynne

  1.0

  Ridiculous that you close at 4:00 pm!!

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  Response from the owner

  Hello Karson, thank you for leaving a review. We understand the importance of being with a bank whose hours meet the convenience of the customer. We'd really like to speak with you to offer additional options. Please send us an email at [email protected] with your phone number and reference number 1510. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris

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