U.S. Bank Branch N Columbia Center Blvd, Kennewick, Washington

U.S. Bank Branch Reviews

2.1 stars based on 17 reviews

Featured Comments:

• J

  Jessica Perez

  5.0

  Our experience with Jennifer Retana has been absolutely amazing! Very professional, explained things to a T and better than any other Lender has. We truly appreciate how she values her clients.

• m

  matt fountain

  1.0

  Constantly waiting to do business with US bank after the pandemic started. They need better staffing of the drive through. Been a member for 15 years and they need to get back to normal servicing. Banking is essential.

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  Response from the owner

  Hello Matt, thanks for reaching out. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Kind regards, ^Kortnee

• D

  Diana Gonzalez

  1.0

  If I can give it a zero I would!! Have Columbia bank and never waited this long for a simple withdraw. So frustrating when you have to wait for over an hour. Other banks have already opened up! Why hasn’t this bank opened?

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  Response from the owner

  Thank you for your feedback, Diana. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

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