U.S. Bank Branch Cleveland Blvd, Caldwell, Idaho

U.S. Bank Branch Reviews

2.2 stars based on 26 reviews

Featured Comments:

• J

  Jesse Oakes

  5.0

  Excellent customer service, always friendly and professional. Thank you. The dogs treats are always appreciated as well.

• N

  Nikki P

  1.0

  When there is two people working and there is a line. Once they got through the line there was only one person and the gal closed. Why not just help the customer then close? There was only one person waiting. Horrible customer service.

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  Response from the owner

  We're sorry we’ve let you down, Nikki. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We appreciate your honest opinion and apologize for the extended wait time. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1640. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kathryn-Wesly Melaw

  1.0

  Took my 90 year old grandmother to the bank to get her rent money she lives in the country on someone's private property and they refused to give her any money out of her account unless she could provide them with a physical address where she lives has no USPS address and therefore technically she has no physical address to deny a 90 year old person access to their money because they don't have a conventional address is a crime I would not use the u.s. bank or this branch in particular and every person working there I'll be ashamed of themselves

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  Response from the owner

  Hello Kathryn. We understand the frustration that this can cause, and we would be happy to look into this matter further. Please send us an email to [email protected] with your phone number and reference number 1300, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan

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