U.S. Bank Branch Colorado Blvd, Thornton, Colorado

U.S. Bank Branch Reviews

3.1 stars based on 7 reviews

Featured Comments:

• A

  Alexis Ceriale

  5.0

  Amazing customer service!! They were available when other branches went. Steven really helped me understand a complicated process.

• S

  Stefan Stefan

  1.0

  I used this branch for about two years and I always had great service, however today I had the bad luck to come across their Assist. Branch Manager Brian who not only lacks the basics of customer service ( he greeted me and my mother with What’s going on? at 10 am) but he refused plainly to assist me with notarizing a document that was done previously by other employees at this bank without any issues! Brian didn’t bother to make no effort, he just passed everything on his manager Steve! Very disappointed in their lack of service!

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  Response from the owner

  Good morning, Stefan. Thanks for taking the time to leave a review. I apologize the service you received wasn't good. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5589. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jenna Zarillo

  2.0

  Went out of my way today to open an account here. Upon arrival there were two people working. One was helping a customer and the other (who was not busy) told me I cannot open an account today because they were taking appointments only. I had spoken with a US Bank representative over the phone last week who gave me all the information I needed & mentioned nothing about needing an appointment. When I told this to the person working she didn't seem to care and told me she could make me an appointment tomorrow. (I don't have free time tomorrow.) I will definitely not be banking with this branch, ever, and am reconsidering if I even want to bank with US Bank at all due to this experience. Very disappointing. You'd think a bank would want a new customer and the money I planned to deposit today. Really poor customer service.

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  Response from the owner

  Good morning, Jenna. Thank you for taking the time to leave a review. I apologize for the poor service you received. We would love to have your business and hope this doesn't make you reconsider. If you need help finding a different location in your area to open the account at, please don't hesitate to send us an email to [email protected] detailing the experience, including your phone number and reference number 5579. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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