U.S. Bank Branch Ne 175th St, Woodinville, Washington

U.S. Bank Branch Reviews

2.7 stars based on 8 reviews

Featured Comments:

• A

  Alex Lv

  5.0

  This place makes me love to bank! I go here often. Everyone is always friendly. Very helpful anytime I have questions and always quick. Shout out to Kassy and Anna! :)

• M

  M. Priddy

  1.0

  Joseph took advantage my Grandmother financially. She went in months ago to close her Credit Card account. She went in (only dealing with Joseph) multiple times over the months due to charges on a "closed" account. When I tried to speak with him, he told me I was not allowed in the bank with my grandmother to help her and hung up on me 3 times. My grandmother and I filed a complaint with customer support, but in case they don't fire him for this Abhorrent CRIME, please, DO NOT WORK WITH JOSEPH! He will take advantage of you and your grandparents. He should NEVER be allowed to work in finance again.

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  Response from the owner

  Good morning, thanks for taking the time to leave a review. Your comments are concerning and we'd like to hear more about this experience. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0318 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• A

  Adam B

  1.0

  If you have a credit card with US Bank, a piece of advice, don't die. If you die, your loved ones will be tormented by a host of incompetent people who don't know how to process the closure of your account. My mom passed 3 months ago, seven attempts later, two death certificates delivered, power of attorney, online, on the phone and in person, and my mom is still be charged $9.99 a month for a lousy subscription service. Yes, we tried to cancel said subscription service, but figured it would be easier to just stop the card by proving her death. Nope! Not with US Banks! Apparently, it takes an Act of Congress or a $200 letter from an attorney to stop the card and close the account. Pathetic. To be clear, in the aftermath of our loss, just three weeks after when we mustered the energy to run all these errands, two other banks were super easy. Death certificate, power of attorney, executor of will, done. Three months later and we are still getting a statement from US Bank. Nobody knows how to record someone's death at US Bank. Avoid, avoid, avoid!

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  Response from the owner

  Good morning, Adam. I am sorry to hear of your mom's passing. I offer my deepest condolences to you and your family. I can understand your frustration and we're happy to see how we can help. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5751. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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