U.S. Bank Branch W Main St, Blue Springs, Missouri

U.S. Bank Branch Reviews

4.2 stars based on 12 reviews

Featured Comments:

• A

  Andrea Ingram

  4.0

  I have a Focus debit card with US Bank. I was able to go inside without any problem and make a cash withdrawal no problem when some branches have directed me to the ATM.

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  Response from the owner

  Hello Andrea, thank you for sharing your positive experience. I am glad you were able to get your banking needs met when you visited the branch. I hope your future visits continue to be good ones. I wish you the best, ^Kim

• m

  mike manley

  1.0

  I recently opened an account at US bank, and I couldn’t be more disappointed. I asked the bank what was the best way to transfer money from another bank to my new account…. I was told money orders were the best way so I did just that thinking this would be same as cash essentially. After making a large deposit I noticed it wasn’t posting right away so I went back to branch to be told it would post next day. Went to bank 4 days later still waiting on it to post to be informed it would be 10 business days because acct was new. So now I’ve deposited everything I have in this account only to wait 2 weeks to get my money. Went to branch with receipts and all necessary paperwork to prove the money orders weren’t fraud, I was told they would try and speed it up for me so I could buy groceries and make my house payment. They said they would call me later on Monday, or next day which was Tuesday……. It’s Friday and still no call or no post to my account! Now my house payment is late which brings late fees!!! Really put me in a bind!!! Nobody cares!!! So needless to say as soon as it posts and my direct deposit goes in 2 days later I will be closing this account asap!!! I refuse to do business with a bank that treats me and my family this way!!!! Very dissatisfied and disappointed. Really expected more from a bank like US bank!!!! Live and learn! Wouldn’t recommend this bank to anyone!!!!! Not even my ex wife!!!

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  Response from the owner

  Hello Mike, thank you for taking a moment of your day to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experiences further and offer our help in any way we can. Please send us an email with your phone number and reference #1346 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. All the best, ^Kortnee

• C

  Christie Schneider

  2.0

  I have been with US bank for 15 years. This branch a long with a couple others in the city are the worst i have ever seen. This is the main branch we use. I went to make a deposit for our buisness the other day and never got to even see a teller after waiting in line for 20 minutes. Your regular (covid) wait is at least 20 minutes plus. Because they have 2 tellars at a time in their working their tails off, instead of adding some more help. If i cant walk into your bank to get help i shouldnt be stuck in line forever outside. The hours are also a joke. I get usbank is trying to cut costs, but it WILL come at the expense of your customers. Im about fed up! -From a 15 year customer.

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  Response from the owner

  Good morning Christie. Thanks for taking the time to share your experience. We hate hearing you always have a long wait while visiting this location. We understand time is valuable and try not to take up more then needed. We value your business and certainly don’t want to lose it. If you’d like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 7361. Thanks again. ^Heather

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