U.S. Bank Branch 31st St, Marion, Iowa

U.S. Bank Branch Reviews

2.3 stars based on 3 reviews

Featured Comments:

• L

  Lucas Lilleberg

  5.0

  The best place to bank by far. They know my name when I walk in the door and always ask about my personal life. The small stuff counts. I'll bank here for a long time to come.

• S

  Sam Mazuk

  1.0

  Lobby closed due to covid, ok no problem. I'll just use the drive through... Only one lane open and I'm pretty sure the glaciers are retreating faster than the line moves on any given day. Plan on spending 15-20 minutes in line regardless of how many cars are in front of you.

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  Response from the owner

  Hello Sam, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin

• D

  Dylan Helgens

  1.0

  They never gave me back my debit card, called within 10 minutes, was told they destroyed it. When i asked more questions the guy over the phone essentially told me I'm wrong and an idiot. Extremely unprofessional place.

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  Response from the owner

  Hello Dylan, thanks for taking the time to share your experience. We'd like to hear more about your interaction. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 7544 We'll give you a call within two business days. Look forward to hearing from you. ^Heather