U.S. Bank Branch New Pinery Rd, Portage, Wisconsin

U.S. Bank Branch Reviews

2.6 stars based on 9 reviews

Featured Comments:

• D

  Dez Daily Photography

  5.0

  I feel very blessed to have been helped by Ann at this location. I am from South Dakota and lost my wallet while at a theme park in wisconsin dells. I was absolutley terrified of what would happen with all of my cards lost. Ann helped us out and was just the friendly face we needed during my families ordeal. Thank you so much!!!

• K

  Kelly Smith

  1.0

  I usually love this bank. They are usually all nice, fast and efficient. However, there is one particular employee, Mandi who absolutely should not work customer service. Doesn’t say a word to customers, argues with them, doesn’t say hello or have a nice day. Acts like the customers are the problem. Been a customer for 3+ years and finally had enough of this. don’t like your job or the customers, you shouldn’t work there. Just very sad

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  Response from the owner

  I'm sorry to hear of your experience, Kelly. Would you like to talk about your concerns further? If so, please send an email to [email protected] and include your reference number 0189 and phone number and we will give you a call. All the best, ^Kim

• S

  Sydney Hebl

  1.0

  What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to multiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do i NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone. Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic. After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY. I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again. avoid. avoid. avoid. We will be taking majority of our banking elsewhere because the customer service has drastically gone down hill.

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  Response from the owner

  Good morning, thank you for sharing your experience. I can imagine how frustrated you are. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 5069. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

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