U.S. Bank Branch Main St, Windsor, Colorado

U.S. Bank Branch Reviews

3.4 stars based on 11 reviews

Featured Comments:

• T

  Travis Rieder

  4.0

  All I can say is they know my name evey time I go in there and I get great service.

• T

  Tammy Funk

  1.0

  Went to the bank in King Soopers, Windsor, the gentleman working was very nice. Unfortunately the two ladies working ( I’m sorry do not know their names) were absolutely rude. Wanted to open a checking account and she told me to come back in 10 minutes cause she doesn’t want me to clog up the line. Are you kidding me? No. 1 there wasn’t anyone in the line. No. 2 you don’t shout to the whole world your customers business as the other lady there asked if I wanted open a checking account right after I just told the the other lady that’s what I was there for. No. 3 we waited 20 minutes and still no service. She was very rude about it. I am actually going to a different bank to open my account. Your customer service is disgusting. I’m only giving one star because of the gentleman working .

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  Response from the owner

  Good morning, Tammy. Thank you for taking the time to leave a review. I apologize for the service you received at this location. If you'd like to discuss the interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1016. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• J

  Jack Jones

  1.0

  Terrible customer service. No customers and two bank employees but they claim they do not have time to open a basic checking account for an established customer 45 minutes before close. More concern for their personal convenience than the customer. They don't consider that people bank on Saturdays because they can't on weekdays. Not everyone can just come back on Monday. Update: I visited the US Bank in Johnstown, and they opened my account in less than 20 minutes. I highly recommend the branch in Johnstown.

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  Response from the owner

  Hello Jack. We apologize for the frustrations caused. Because the account opening process does take some time, we do suggest scheduling an appointment with us to ensure we can devote the time needed. You can visit our website to schedule an appointment, and also apply for most accounts digitally as well. We hope this information is helpful. Thank you. ^Ryan

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