U.S. Bank Branch N Milwaukee Ave, Chicago, Illinois

U.S. Bank Branch Reviews

3.4 stars based on 15 reviews

Featured Comments:

• s

  sunmoon1014

  5.0

  Been banking at this location for 20+ years and am very satisfied with the top notch service. It's rare to find a bank that's consistently customer centric even when there's been a change in staff.

• N

  Northern Denson Jr.

  1.0

  Unfortunately, this is an all too familiar situation that I often find myself in. Discriminatory, unfair and unequal treatment. I went to do a wire transfer at the US Bank on Mikwaukee Avenue. I presented my ID, bank card and validated ownership of account via text message. Everything was going fine until I notice the branch manager, whose name was Jessica, pulling images of my prior checks. I was curious why she did that. She stated that they do that for all wire transfers. She stated that my last check was a large deposit so she had to make sure if cleared. Well, the problem with that is, the check was drawn from a Title company's account at their bank. The check had already cleared for days. She took my ID and bank card and left out the room and left me in the room for 30 minutes with no interaction whatsoever. When I stated to her about how I felt profiled, discriminated against, felt like I was unfairly treated and that I would be audio recording our transaction, she stated that I was not allowed to record our audio and that I could not do my wire transfer. Jessica * was the branch manager that I dealt with. I would advise anyone of color not to do business with this bank because US Bank has shown that they do not appreciate the business of people of color. As of 07/25/2021 no one in management has gotten back with me in regards to my complaints. I have not been contacted by any inclusion or diversity managers or regional managers.

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  Response from the owner

  We’re very concerned about what you have mentioned in your review. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 15164. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you soon. ^Larisa

• D

  Dominique

  1.0

  Hands down the WORST customer service!! Was turned away a week ago and told to schedule on -line. Went online to schedule and my appointment was cancelled out of blue and with no explanation! When I called to find out why my appointment had been cancelled I was given no reasonable explanation. Don’t waste your time with these people. Extremely rude and unprofessional.

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  Response from the owner

  We’re so sorry for the poor service, Dominique. Please know we strive for an exceptional experience with each interaction, and we regret that this expectation was not met. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1924. One of our Ambassadors will call you within 1-2 business days. Thank you and we look forward to speaking with you. ^Larisa

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