U.S. Bank Branch Manchester Rd, Ellisville, Missouri

U.S. Bank Branch Reviews

3.0 stars based on 8 reviews

Featured Comments:

• S

  Scott Thompson

  5.0

  Five stars for outstanding customer service, repeatedly. I had the pleasure of working with Bill Mcmahan to open a small business checking account. A few things that Bill did to exceed expectations were squeezing me in at the end of the day and staying passed open hours, making the communication simple and effective, and physically bringing me my business credit card because I couldn’t get to the bank before closure. By far the best banking experience I’ve had. Thanks Bill!

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  Response from the owner

  Thank you for taking the time to share your experience, Scott. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee

• M

  Matt Colombo

  1.0

  Crazy. 20 year customer, closed old account Wednesday. Had issues with double charges, rectified by staff. Deposited live check from my employer, who they know is my employer from interview opening new account after 2 hours in the branch opening new account Wednesday. Spent hours Thursday with my account negative. After depositing the check at 730 on Friday, company suspended my debit card and held my account. Spent the better part of this morning trying to deal with it, with no resolution. They advised they have no manager on duty today, so resolution will not be until Tuesday, holding over $1000 in my account frozen while my fiancee' is travelling with no access to our full account balance. Considering my options legally after this.

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  Response from the owner

  Oh no. We're concerned to hear about your recent experiences, Matt. We welcome the chance to discuss your visits further. Please email your phone number and reference #4866 to us at [email protected], and we'll call you within 48 business hours to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee

• R

  Rebecca Talley

  1.0

  Just sat in line for 45 minutes to make a deposit. Then took over 30 minutes at the window. Had to drive out to Ellisville because the Eureka location is closed. No locations are open inside. This is ridiculous.

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  Response from the owner

  We apologize for the extended delay in your visit, Rebecca. Please know it is never our intention to take up more time than necessary to complete your banking tasks. Keep in mind you can make cash deposits at most ATMs and check deposits using our mobile app. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 8575. One of our Ambassadors will call you in 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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