U.S. Bank Branch Maple Grove Rd, Duluth, Minnesota

U.S. Bank Branch Reviews

2.6 stars based on 12 reviews

Featured Comments:

• J

  Jeff Iverson

  5.0

  Lobby is open now there service have improved now! The Bank Tellers our professional and Kind, Friendly! Since opening up the lobby makes things much easier now!

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  Response from the owner

  Thank you for taking the time to share your honest feedback, Jeff. Please know it is never our intention to take up more time than necessary to complete your banking tasks. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. Larisa

• t

  tara mattson

  1.0

  The last 2 tellers that helped me were not friendly. The first had no communication whatsoever, no greeting, no thank you, nothing. The last time I had to go there, the lady gave me my stuff back and then I waited to speak with her, while they were laughing inside because she wouldn't come back to speak with me. She finally did after staying back there for about 5 minutes while the line backed up. Also, I always have at least a 20-50 minute wait.

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  Response from the owner

  We are sorry for the poor service, Tara. Please know it is never our intention to take up more time than necessary to complete your banking tasks. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3833. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

• C

  Chris R

  1.0

  I called to get an appointment with a banker. The voice said to press 3 to talk to someone at this branch. I pressed 3 and got nothing. I waited in limbo for about 5 minutes and then the call ended. So, how does one get an appointment at this branch?

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  Response from the owner

  Hello Chris, I'm sorry you were unable to schedule an appointment at the branch. We will be glad to help you get one set up. If you are interested, please email your phone number and reference #1144 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim

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