U.S. Bank Branch Macon Ave, Canon City, Colorado

U.S. Bank Branch Reviews

2.5 stars based on 20 reviews

Featured Comments:

• S

  Sara smith

  5.0

  I went to make a deposit and had a great experience at this branch. The staff was very helpful and kind and the Branch Manager Jenny was very sweet. She went above and beyond to help me with my issues and took the time to solve my problem. I felt bad for her since another customer was grouchy he had to wait. People need to realize that no matter where they go now days THEY HAVE TO WAIT! She did a great job to assist him and myself. I love this branch.

• J

  Joshua & Robin Oreskovich

  1.0

  After waiting inline for about 5 minutes while the employee by the name of Bailey treated another customer disrespectfully, the same employee began to work with my wife and I. Since I didn't fund an account quick enough that was set up online, it was closed so I asked if I can just open a new one up. Her and the other female employee who's name I was not able to get were disrespectful and refused to help set the account up since they were worried about leaving right at 4. Because of their disrespect that was shown not only to me but another customer as well as their choice to not want to help my wife and I, I will not utilize this bank now nor in the future. These employees and their lack of customer service need to be dealt with as they are in a customer service industry.

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  Response from the owner

  Good morning, thank you for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. I am also sorry to hear we've lost your business. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1659 and details of your experience. We will give you a call directly. We hope to hear from you soon so we can look further into this issue. ^Heather

• M

  Michael Shipman

  5.0

  I like US Bank in Canon City....great customer service and they are always helpful. I opened an account online but I couldn't figure out how to make a deposit. I went to the local branch and Acacia was able to help me!! Even though it is a smaller bank the customer service is always great!! In previous reviews about reduced hours, and bank being closed seems unfair!! Covid was not kind to smaller banks and businesses I believe this bank managed very well through these trying times!! Great job guys!!!

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