U.S. Bank Branch Nw Oak Way, Banks, Oregon

U.S. Bank Branch Reviews

2.5 stars based on 15 reviews

Featured Comments:

• C

  Claire Turner

  5.0

  We've been US Bank customers at the Banks, Oregon branch for over 2 decades. Between our various business operations and personal accounts, we have 10 different accounts with them. Not only are they close to where we live, they are the nicest and most helpful people that I have ever encountered in banking. They know my name, my husband's name, my son's name, as well as the name of pretty much every customer who walks in the door. The pandemic hit them really hard and now, usually, typically only 2 people are working. Their drive-through window is extremely busy with almost non-stop traffic and now that the lobby is open, they are pretty busy in there too. So, wait times can be longer than usual but they are still able to be friendly, positive, helpful. I'm sure that staffing will get adjusted as we continue to transition to a new normal. I highly recommend the Banks, Oregon US Bank Branch. I've never really had a truly personal banking experience until I started banking with them.

  ---

  Response from the owner

  Thank you for your kind words, Claire. I hope all your future visits meet the same level of service. Have a great day! ^Kim

• G

  Gary Griffin

  1.0

  If I could leave negative stars, that would be most appropriate for this branch. Never in my 30+ years of experience with US Bank have I ever had the horrible experiences that this branch ALWAYS offers as daily operations. This is ABSOLUTELY the worst US Bank there is. From never having money in the ATM to randomly closing for no reason to the terrible customer service, I cannot understand how this branch remains open. Never, Never go to this bank for any reason, it is truly horrible in every way. Do you a favor and drive to any other bank you can!

  ---

  Response from the owner

  Good morning, Gary. Thanks for taking the time to leave a review. I apologize that you have poor experiences when you visit this location. If you'd like to discuss the interactions in more detail, please feel free to send us an email to [email protected] detailing the experience, including your phone number and reference number 0634. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• R

  Rex Nanorum

  2.0

  Needed a more local branch since the nearest Wells Fargo is further out, but could only stand being a customer for about 3 months before the hassle of switching back to WF was well worth it. Local manager insisted on information and policies that were counter to what US Bank's corporate resource center insisted. Manager seemed to be making up policy on the spot when I asked a question she wasn't sure about. She insisted my check (from a national bank) be held after it cleared for an extra week, "just to be sure".

  ---

  Response from the owner

  Good morning, Rex. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location wasn't good. We hate knowing you've ended your relationship already. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4556 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

More reviews (12)