U.S. Bank Branch Washington St, The Dalles, Oregon

U.S. Bank Branch Reviews

3.0 stars based on 13 reviews

Featured Comments:

• T

  Tyler McCafferty

  4.0

  "I would give them zero stars if I could. We got married on Saturday the 22nd. On Sunday we were leaving town for our honeymoon so we decided to deposit the almost $2,000 through the atm macine so we weren't caring cash around with us on our trip. The atm machine froze and took our debit card along with most of our money and did not deposit into our account. The customer service and help we received was pretty useless. None of the staff seemed to care and we didn't get help at all. We got our debit card back but we were told we MIGHT get our money back in the next 45 days. We feel robbed and unheard but the US Bank staff. Oh and this is the third time this has happened in the last month and they are just now deciding to fix the problem. I a.m so angry and disappointed in them." This is my wife's review and understandingly upset considering the circumstances and feeling robbed by a bank you'd been with for over 10 years. 2 months later they finally gave me my deposit so I have to give credit for that. I honestly didn't think they were going to make it right. Small claims, BBB, regional, etc. They did though so I will give them the benefit and blame the hardware for the issue but customer services could be a lot faster at resolving issues. ATMs should be audited daily and discretions resolved at the point of business. Luckily I have savings and was able enjoy my honeymoon dispite the massive disappointment on our way out of town by the dalles us bank ATM.

• C

  Clary Russell

  1.0

  I would give them zero stars if I could. We got married on Saturday the 22nd. On Sunday we were leaving town for our honeymoon so we decided to deposit the almost $2,000 through the atm macine so we weren't caring cash around with us on our trip. The atm machine froze and took our debit card along with most of our money and did not deposit into our account. The customer service and help we received was pretty useless. None of the staff seemed to care and we didn't get help at all. We got our debit card back but we were told we MIGHT get our money back in the next 45 days. We feel robbed and unheard but the US Bank staff. Oh and this is the third time this has happened in the last month and they are just now deciding to fix the problem. I am so angry and disappointed in them.

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  Response from the owner

  Congratulations on your marriage, Clary. I am sorry to hear the ATM malfunctioned while you were attempting to deposit funds for your honeymoon. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #7333 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim

• D

  Dennis Thompson

  1.0

  Waited over 30 minutes yesterday in your drive through to deposit a check in someone's account. Only 1 person waiting on customers. Cars were backing up traffic in the street. Seems like you guys could figure out how to get a least 2 people working at the drive through window thethdrive through drive

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  Response from the owner

  Hello Dennis, Thank you for reaching out and providing us with your feedback. Please know that the well-being of our customers, colleagues and communities continues to be our top priority. We must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. To continue providing this essential service while providing a safer service operation for our customers and colleagues, we have temporarily adjusted the operations for our branches across the country. We are doing this by decreasing lobby usage, encouraging drive through use, and consolidating operations. In the meantime, many transactions can be completed via online and mobile banking, ATMs, and 24-Hour Customer Service at 800-872-2657, 24 hours a day. I hope this helps and we appreciate your understanding as we work to help everyone as safely as possible.^Caitlin

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