U.S. Bank Branch Ne Vivion Rd, Kansas City, Missouri

U.S. Bank Branch Reviews

2.5 stars based on 27 reviews

Featured Comments:

• e

  edward Lopes

  5.0

  Had an issue with a check deposit at atm..... Bank Manager was able to really help me out

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  Response from the owner

  Hi Edward, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1462 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• F

  Fayera Gurmesa

  1.0

  The customer service in this location is almost zero, if you need some thing emergency they don’t care about customer. This needs to be solve & the customer service in that location is also too slow.

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  Response from the owner

  We are sorry to see that you experienced a long wait time during your visit. Your time is important to us, and we hope we did not cause a delay. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan

• J

  John Tu

  1.0

  Came in last Wednesday to make a withdrawal of a large amount. The teller told me to make that large amount he has to make an order so I asked how much can I make a withdrawal today he just played me off and just told me you can’t make any withdrawal today. He started asking me question and I feel like I was judge and belittle. He wanted to make sure I’m whom I claimed to be for my account safety when I’m there in person with my debit card and ID in hand and I’m pretty sure he’s the one that opened the account for me too. Wow if it’s gonna be this hard to get my money I think I’m gonna be doing business with a bank that appreciate their customer. I’m coming back in to get my money this Wednesday let’s see how it goes...

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