U.S. Bank Branch Commerce Dr, Rochester, Minnesota

U.S. Bank Branch Reviews

2.4 stars based on 19 reviews

Featured Comments:

• R

  Rhonda Davis

  5.0

  Best customer service. Professional and kind branch manager. Will drive the extra miles to this branch!

• S

  Shania Goertz

  1.0

  I work in retail and went to this branch to do a nightly deposit. I normally go to the one downtown and never have any issues but today it was more convenient to go here so that’s what I did. This branch was useless. They were unable to deposit the amount into the business account even though everything was written out to the correct account and I am an individual how has access to make deposits. I made sure to have my ID present and all other info ready for them to do the deposit. I understand the bank can’t tell me info about the account because it belongs to the business and not me. I didn’t want any info, just the deposit put into the account. I went straight to the downtown branch and they deposited everything just find. I don’t understand how one branch can do something when a different branch can’t. Even if they had an reservation about it, they could of called the owner of the account and he would have given the green light.

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  Response from the owner

  Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1715 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• V

  Vanasius Nyuchem vitah

  1.0

  All the staff there are given hard time to me and my relatives. They are not welcoming. Was very unhappy with the Branch Manager's made on us. that they would assist in getting us to open a proper checking account. He said Sure have me make an appointment on Monday 16, May 2022 So we can work it out! My relative and I were humiliated by being turned down again and again. Very unhappy, absolutely they are not loyal to us as a customer.

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  Response from the owner

  Thank you for taking the time to leave us a review, Vanasius. We'd like to address the concerns you voiced. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 1481. We look forward to hearing from you. ^Michael

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