U.S. Bank Branch Woodcreek Oaks Blvd, Roseville, California

U.S. Bank Branch Reviews

3.2 stars based on 10 reviews

Featured Comments:

• A

  Austin Boyd

  5.0

  Very friendly and great customer service.

• E

  ELAIN TROOSH

  1.0

  Horrible service and bad manager at this Us Bank location. I cant believe that having all forms of ID I cant acess my money because I did not have my phone with me for some kind of code to be txted to me. I am closing my acounts with this Bank , we are the people should not be depending on our phones to access our own money with Proof of ID, or multiple ID s . The worse experience ever by calling customer service and being promised that I will be helped by someone scheduling phone appointment and no one ever called to help or provided a number where to call for help :(( This bank went bad…

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  Response from the owner

  Thank you for taking the time to share your recent experience, Elain. We use customer feedback when changes are being considered, so your time is appreciated. If you have any further questions or concerns, please reach out to our 24-Hour Customer Service team at 800.872.2657. I wish you the best, ^Kim

• J

  Jason Schumacher

  1.0

  I’ve been a US Bank member for a while now and every branch has gone above and beyond….except for this particular one. I need a simple request done in this crazy housing market and these people magically can’t figure out how to do it. I’ve had this request filled before by other branches and in fact had it filled RIGHT AFTER these people couldn’t figure it out. I get that it might be past the tellers comprehension(bc she looked new, tho all tellers except this one I’ve come across have been super knowledgeable)so she calls the manager, which is good, but this manager is either willfully lazy or too incompetent to even try to call in to figure out how to get it done. Bc they tell me to call into customer service rather than THEM call in to figure out how to do what I have literally had done before. So I call the new branch in Rocklin and the guy there that seems brand new got it done in about 2 seconds. Be careful in using this branch as wait times are horrendous normally anyways, they’re super lazy and couldn’t be bothered.

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