U.S. Bank Branch Sw Court Ave, Pendleton, Oregon

U.S. Bank Branch Reviews

1.8 stars based on 17 reviews

Featured Comments:

• k

  kay hammond

  5.0

  Tina, the manager of Pendleton branch called me on the phone within 5 min after i had left a message. It took her 2 minutes to help with what i requested. (which was a personal request) US bank has gotten to big to remember the individual person. bottom line is DOLLARS ONLY! but this is all corporate rules (the big money boys) the hours all the charges etc.are not the peoples who work there.unfortunately the staff gets all the flack. they are however responsible for their attitude, which is high on my list, in any business place I go. With the manager,Tina, I'm sure she stays seriously on top of that. I find her an excellent manager. For corporate I give a 0 (zero) stars.

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  Response from the owner

  Thank you for your kind words, Kay. I hope all your future visits meet the same level of service. Have a great day! ^Kortnee

• J

  Jairod Collins

  1.0

  I came in today to drop off a deposit on behalf of my company and inquire about a “monthly maintenance fee” on my personal account that was not automatically waived as it has been for the last several months. When it was my turn to get to the register, the teller, Ashley, walked away to lock the doors (I came in 5 mins to close) without acknowledging me. I asked the other teller if she was going to help me. When I got to the desk, I gave the teller the deposit from my company and asked about the maintenance fee. I was then told to write down my information so Tina (a banker) could call me back to which my response is “I will just call customer service”. I was then aggressively and rudely reprimanded by Tina for asking if the teller was going to help me. She threateningly insinuated that she would be contacting the company I work for about me conducting myself “unprofessionally” because I asked if I was going to be helped by the teller that walked away as I approached the desk. Terrible experience at this branch today and due to this unfortunate sequence of awful customer service interactions I will likely move my money elsewhere.

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  Response from the owner

  Good morning, Jairod. Thank you for leaving a review. I apologize this was the service you received at one of our locations. I can certainly understand your frustration, but we'd hate to lose your business. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1664. We will give you a call directly. We look forward to hearing from you. ^Heather

• j

  joannfb

  1.0

  The hours they are open are horrible! Most everyone works between 9:30 a.m. to 4:00 p.m. Put the customers needs as a priority and at least stay open later on Friday's! I'm switching my account to a credit union that is open later on weekdays and is actually open on a Saturday...now that's customer service and putting the needs of the customer first!

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  Response from the owner

  Thank you for taking the time to share your feedback, Joann. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. We hope this helps and that you have a great day. Kind regards, ^Kortnee

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