U.S. Bank Branch E Rand Rd, Mt Prospect, Illinois

U.S. Bank Branch Reviews

2.9 stars based on 17 reviews

Featured Comments:

• B

  Breathe Easy

  5.0

  Great manager, great, eager to help staff. Not that many banks come with this level of personal interactions these days.

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  Response from the owner

  We are happy to see that you have had a great experience with your local branch. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray

• K

  Kara K

  5.0

  The Friday evening staff was super helpful and friendly today! They were able to accommodate us without an appointment. While we were being helped we witnessed them handle a rude customer in a professional manner as well.

• R

  Rabella Giyo

  1.0

  The managers, Eric and Enza and the employees Monica and Jenny are extremely unprofessional and rude. I had asked multiple time if it’s possible for me to bring in less than half a bucket of coins to convert to cash and they all told me I could walk in without an appointment. I got there and the manager Eric insisted that I have to get an appointment and kicked the bucket of coins I had with me. Worst customer service I’ve had to deal with.

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  Response from the owner

  We’re sorry to hear this was your experience with the branch manager, Rabella. We strive for an exceptional experience with each interaction, and we regret that this expectation was not met. We’d like to speak with you to appropriately address the service provided to you. If you don’t mind, please send us an email with your phone number to [email protected], including reference number 4633. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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