U.S. Bank Branch US Stevens Point, Wisconsin

U.S. Bank Branch Reviews

3.5 stars based on 9 reviews

Featured Comments:

• A

  Adam Ford

  5.0

  Thanks for the great service! Amy and jake did an awesome service! Great job!

• A

  Aws Samara

  1.0

  Un professionals working at this location, they do not have the correct knowledge to do an international money wire, the lady who works there used an example IBAN number that is used on google and my money was sent to God knows where, I kept calling and they kept saying that everything looks good from their end and that I should have received the money in my oversees account, I requested for the transfer sheet from US Bank and I sent it over to my bank abroad so they can figure out what the issue is, my bank oversees explained that the US Banker used an IBAN number that belongs to the central bank of the country I am wiring money to and that I ban has nothing to do with my bank oversees or my bank account and they explained that the SWIFT and IBAN do not match and they were surprised and shocked how a professional banker would proceed with a money wire when the IBAN and SWIFT do not match, my children did not receive there Christmas money until this moment 1/11/2022 @ 11:39 AM. My boys have to go through a difficult time because of the mess up, it was suppose to take 24 hours and its been 5 weeks and im being told to wait!!!!!!!

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  Response from the owner

  Good morning, Aws. Thanks for taking the time to write a review. I can understand your frustration with this situation. If you still need assistance with the wire transfer, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0151. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• S

  Sam Hess

  5.0

  I've banked here for over 20 years. In that time I've had a few compromised debit cards. From a fraudulent $700 charge all the way down to a $1.50 soda machine scam. Every single time I've had an issue US Bank has had my back. Canceled fraudulent charges while pending and reimbursement for fraudulent charges completed. This company does know what they are doing. I had to do a review after seeing a few of the 1 star Yelp and Google reviews. The bad reviews don't seem relevant to a typical experience here. If you are doing anything at a bank besides a standard deposit or with draw you should plan on spending some time there. Anything else is just poor planning on your part. Also I would never expect a standard bank teller to know everything there is to know about the banking industry. Call customer service and get someone that can directly cater to your situation. That is what they are there for.

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