U.S. Bank Branch W 121st Ave, Broomfield, Colorado

U.S. Bank Branch Reviews

2.4 stars based on 4 reviews

Featured Comments:

• S

  Suzie Lee

  4.0

  Small, clean & tidy location. Was friendly welcomed and all the staff were very friendly. Sara assisted me today and was great! She was honest (which is something I greatly appreciate), and very helpful in assisting me. Since the location is a bit tight, they usually prefer appointments for personal one-on-ones vs walk-ins unlike most big branch locations. I didnt know that prior and walked in, but was still able to receive help within 5-10mins. All-in-all, Sara was able to resolve my need! I went to another location prior and they weren't able to assist my need. Sara relieved me by being able to help and understand the situation.

• e

  edgar ramirez

  1.0

  Terrible I have a business account that I opened at a different branch and anytime I go into this branch it’s always terrible. I just tried opening up a personal account, and was going to apply for a credit card for my business and they seem to also mess that up. Never going back to this branch.

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  Response from the owner

  We're sorry your experiences at this location are less than desirable, Edgar. Please know it is never our intention to leave you feeling this way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1499. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

• K

  Kagami Sonar

  1.0

  I must say today was the worst day at bank I swear I waited over 40 mins it seemed like. I don't get why usbank made a small location dumbest mistake im srry but highway 287 and the other old location on 120th had 4 bankers ready but they were always fast. So not sure what was going on but even so no one told us til later we will be right there ty for ur patience. So I'm disappointed us bank. Also make note i wasn't the only customer waiting u had some people leave bc of how long things were taking sure I could've taken 120th and huron but since u and ent credit union r right next to each other I decided to take 120ths us bank.

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  Response from the owner

  We're sorry your recent experience was less than desirable, Kagami. Please know it's never our intention to take up more time than necessary to complete your banking tasks. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa

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