U.S. Bank Branch N Main St, Oshkosh, Wisconsin

U.S. Bank Branch Reviews

2.6 stars based on 11 reviews

Featured Comments:

• B

  Brittany Rewolinski

  5.0

  Today I went in to change my name on my account and Nil L was so amazing, she was able to take extra time for me to open two additional accounts. She was a really big help and Was extremely personable.

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  Response from the owner

  Hello, Brittany! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments to Nil so she knows how much you appreciate her. We hope you have a wonderful day! The U.S. Bank Social Media Team

• M

  Mishy Carpenter

  2.0

  I've been banking with USBank for over a decade. I lived in Ripon, WI and the location there gave me such good customer service I never thought about switching to another bank. I move to Oshkosh. Now, I dread dealing with this bank and I have switched my main financial institution to a credit union (I have a really awesome grandfathered checking account so i didn't close the account). When I've gone into the lobby to handle my transactions, not once have I been greeted with a smile or a friendly hello. I'll say "Thanks for your help!" and I get silently stared at like I'm at the DMV. Does management verbally abuse the life out of these people? How can so many workers be that miserable?

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  Response from the owner

  Good morning, Mishy. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0598 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

• j

  john farber

  1.0

  The atm has stolen 100$ of dollars from me and when you call to get it resolved they tell you it could take 2 weeks ! Thought robbery was illegal ? Not if your a bank ig

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  Response from the owner

  We’re sorry the ATM malfunctioned on you, John. We understand the frustration, as you did not get the service you came for. Once a dispute is filed, provisional credit is issued in ten business days. If you’d like us to review your claim, we’d be happy to. Please send us an email with your phone number to [email protected], including reference number 3628. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

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