U.S. Bank Branch F St, Eureka, California

U.S. Bank Branch Reviews

4.0 stars based on 2 reviews

Featured Comments:

• R

  Ryan Dale

  5.0

  Down to earth branch, great people. The managers work the teller line when it gets to long, amazing customer service.

• M

  Michelle Minor

  1.0

  Was falsely accused of fraud just yesterday,then addressed to go to another bank location when I signed up there with a new account with us bank just recently this month. Terrible customer service with two of the tellers I had to deal with. Planning to close my account asap!Don't need that kind of trouble, harrassment and disrespect from the workers to treat me differently than others. I wasn't even being difficult and just needed help. I felt discriminated and almost had a panic attack while they act like it didn't bother them a single bit. Thanks to the personal banker who was the only one to help assist my simple needs which I had to wait about 30 minutes at the bank in total because their atm didn't function right with transactions. Multiple customers had the same troubles and I was single handed picked out to be put in the waiting area and suggested to visit another bank location was a very upfront rude and unprofessional knowing I was a POC. Doesn't make me a easy target for your lack of or phoniness. I immediately felt less of a person and degraded;not looking forwarded to future businesses or further investments. Sorry but you didn't even apologize for the inconvenience you've caused me throughout my day. Bad business. No thank you.

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  Response from the owner

  Hello Michelle. Thank you for taking a moment to share your experience with us. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 10012, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan