U.S. Bank Branch Ne Douglas St, Lee's Summit, Missouri

U.S. Bank Branch Reviews

2.5 stars based on 38 reviews

Featured Comments:

• V

  Victoria Nelson

  4.0

  I went inside and the staff was very friendly and fast. I could see there was a little bit of a wait at the drive thru. They only had three people working behind the counter when you could see they could easily use a fourth. Iam not sure if they are under new management or what happened, but last two times I've been there the people seem to be more professional, faster, and polite. My experience going there has definitely improved and I'm starting not to dread it like I used to. Keep up the good work! I hope you are able to keep the employees that you have happy so they will stay.

• B

  Ben Cunningham

  1.0

  ATM machine didnt work for weeks. New ATM machine today had no cash. I get in line for the window before noon, service is very slow, I pull up to the window and the woman closes the shade as I pull up even though I was already in line. The service inside is always extremely slow. Their poor service has me considering leaving US Bank.

  ---

  Response from the owner

  Hi Ben, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1197 to [email protected]. Once we receive your contact information we will reach out to you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee

• B

  Brad DeMage

  1.0

  20+ min in line to see a teller, multiple people walked out in that time. No banker at a desk or in an office could care less. Rude teller tried to charge a ridiculous amount for a simple transaction. Walked out, called us bank and they had it done with 1 min (lesson learned). So this isn’t a us bank problem, but a branch problem. Given the rest of these reviews, looks like corporate needs to make some big changes because the current situation is not working. There is a reason why I try to do my banking at other branches because this experience is not new.

  ---

  Response from the owner

  Good morning, Brad. Thanks for taking the time to leave a review. We apologize for the long wait you experienced, and still didn't get your business taken care of. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 1135. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

More reviews (35)