UFCU Thorpe Ln, San Marcos, Texas

UFCU Reviews

3.1 stars based on 23 reviews

Featured Comments:

• K

  Kristina Buentello

  5.0

  I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is the closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

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  Response from the owner

  We are thrilled to see you had a positive experience, Kristina! Is there anything you’d like to share that we can pass along to the team? If so, please email us at [email protected]. We appreciate your time to review us and hope you have a wonderful day!

• K

  Kenny Torres

  1.0

  no wonder you have 3 stars .I understand it's policy, recently moved to San Antonio an found no ufcu and wasn't gonna change my bank ,but my debit card was splitting very bad ,they are flimsy and cheap,so I drive from San Antonio to San marcos in TEAFFIC !!! my ID is expired ,I had my renewal paper work an it also has lapsed waiting to get new drivers license in the mail ,to be told they can't help me ,I had everything acct number ,ss#,info was still all the same ,if you can't be their for me when I need you then you don't deserve my business I have half a years wages an been banking with you for 10 years,!!!Monday looking for a new bank !!!

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  Response from the owner

  Hello Kenny. Thank you for reviewing us. We are sorry to hear your interaction with us was disappointing, and we sincerely apologize for the inconvenience. Unfortunately, due to the high increase in identity theft, we have implemented and do follow our policies to protect our membership. We understand you may be searching for other financial institutions, but we hope you allow us the opportunity to try to assist you further. However, to do so, we need additional information. If you are willing to speak with us, please send your full name, phone number, and email to [email protected]. Once you send your information, we will have someone from our management team reach out. We appreciate your membership and look forward to connecting with you.

• E

  Eva Nobles

  5.0

  I LOVE the staff here! I’ve been 2-3 times for regular banking services and have had the most wonderful experience every time. Makes it not a pain to get my errands done!

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  Response from the owner

  Eva, we are so glad to hear you repeatedly had outstanding service at our San Marcos branch. We agree with you! The San Marcos team excellently displays our UFCU mission and attributes, and we are impressed by their consistency in serving. We can't wait to share the news with management, and we thank you for your review. We appreciate your membership and will see you again soon!

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