UMassFive College Federal Credit Union Westgate Center Dr, Hadley, Massachusetts

UMassFive College Federal Credit Union Reviews

2.8 stars based on 18 reviews

Featured Comments:

• D

  Deborah Pelletier

  5.0

  Five years ago I didn't have any criticism of the Credit Union. I'm still happy with the service I get, but in recent years I've seen changes that I don't like because they seem more like banks. This year I have received two offers to accept the "benefit" of life insurance ... although it is no less expensive than any other cimpany, and I don't have an extra $125 a month to spend on life insyrance. This is not a benefit, and I'm disappointed to see the Credit Union offering it as such.

• L

  Logan Gamache

  1.0

  Aura, in loan servicing department, was a pain to get a hold of for my auto loan. She would never call back, or email back within a reasonable time frame. I had an easier time at the DEALERSHIP than dealing with her at UMass Five. What's the point of a phone if you're never going to pick it up?

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  Response from the owner

  Hi Logan, we are very sorry to hear of this negative experience you had with our Loan Department. Our Consumer Lending Manager will be reaching out to you to today.

• E

  Ethan Alexander

  1.0

  Beyond upset should be the starting point of my experience with this credit union. Thinking the bank representative I sat with had my best interest in mind they convinced me to choose total loss GAP insurance through them and not choose it through the dealership selling me my car. Long story short… UMassFive GAP coverage is not FULL COVERAGE! If I had chose this option through the dealership I would owe $0 on my claim not $3,000.00! I will be in contact with the better business bureau. You should be ashamed of taking advantage of me.

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  Response from the owner

  Hi Ethan, We sincerely apologize for the unpleasant experience you provided here. Please reach out to our Contact Center at 800.852.5886 so they can further assist you.

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