UMB Bank Wewatta St, Denver, Colorado

UMB Bank Reviews

2.6 stars based on 3 reviews

Featured Comments:

• D

  Dan Poole

  5.0

  I have just finished working with the number of the UMB employees at this branch and the service was outstanding.

• G

  Gabriel-Cat DiFelice

  1.0

  UMB bank ran a hard credit report for me for my credit card on a pre approval letter(understandable), then about a month later I opened an online checking account with them thinking it would be an easy way to make payments on the card when I use it; even though I didn’t need it; they ran a hard inquiry without me knowing this was going to happen (which was lousy). Afterwards for what I’m guessing no reason whatsoever they did a third hard inquiry on my credit report without my knowledge or applying for a new card or account. My credit report now has 4 hard inquiries this year; 3 from UMB bank. I highly recommend distancing yourself from this bank and using a real one because aside from these terrible hard inquiries they decided to do the app is slow and customer services have not been proven to be helpful with my issues. I truly wish I never got that pre acceptance letter because it would best to not even know of UMB bank.

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  Response from the owner

  Thank you for taking the time to leave a review, Gabriel-Cat DiFelice. We strive to deliver an exceptional experience and apologize for falling short on our promise. We truly value your feedback and would like to lean into this opportunity to show you that we care. You can visit UMB.com/contact-us for options to reach us by email or phone. We would like to learn from your experience and improve your future visits. We look forward to hearing from you and for the opportunity to exceed your expectations in the future. – The UMB Team

• C

  Christopher Swanson

  1.0

  Worst chain of banks ever. Treated me like garbage. CSRs are rude and don't seem to know anything. One teller at the Wewatta branch refused to help me. Branch managers close accounts more than they change underwear.

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  Response from the owner

  Hi Christopher Swanson, Thank you very much for leaving a review. What you've described is not the type of customer experience we aim to provide, and we’re sorry this is what you encountered. We truly value your feedback and would like to lean into this opportunity to show you that we care. We would love the opportunity to speak with you about your recent visit. You can visit UMB.com/contact-us to find options to reach us by email or phone. – The UMB Team