Umpqua Bank Auburn Folsom Rd, Auburn, California

Umpqua Bank Reviews

3.7 stars based on 3 reviews

Featured Comments:

• m

  mardi fisher

  5.0

  I am so impress with Umpqua Bank. We filed for the Cares Loan stimulus offered to small business. Umpqua Bank guided us all the way. Always answering my questions with the attitude that no questions is to small. Always, updating us with the status. The staff at the Auburn branch has always been the best! I see why it comes from the top. Umpqua cares! I would highly recommend Umpqua Bank. Thank Vicki and Dineen Anderson! You made this small fish feel like a large fish in these unsettling waters called life. 🙂🙂🙂🙂🙂🙂 Moore's Engine Supply

• C

  Chris Chris

  3.0

  umpqua branch bank atm took 3000 cash deposit and my umpqua atm card no receipt , nothing. the dispute was filed on the 11-11-21 and they said it would take up to 10 days to get an answer. now they are saying 45 days. This is criminal theft. I took all the money out! They also said they can't control what happens with the branch atm in front of the bank. Wow really! How many days does it take to open the machine and do a count ! ? 45 days

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  Response from the owner

  Hello Chris, We sincerely apologize about this situation, and we would love to get an urgent ticket opened, so someone can go check that ATM as soon as possible. Please chat us by going to www.umpquabank.com/contact-us. This will allow us to get the details we need. We sincerely hope this dispute is finalized before you need to take anymore action. We would also love to submit a complaint on your behalf.

• R

  Rod Engberson

  3.0

  I have had good and bad experience at this bank. Candace is excellent person for customer service and was extremely helpful opening my 3 accounts. The manager up front not so friendly and has a chip on her shoulder. I call it like I see them. Closing at lunch is Unacceptable on a Friday. Customer service is everything up front manager needs some lessons on being friendly and not sounding fake. I witnessed her lecture a elderly customer. Not good I left Wells Fargo for a friendlier bank not seeing it yet.