Umpqua Bank Sw Court Pl, Pendleton, Oregon

Umpqua Bank Reviews

2.9 stars based on 4 reviews

Featured Comments:

• J

  Jennifer Holmes

  1.0

  We have loved our experience with umpqua bank. The staff has always been helpful and very friendly. I'm extremely saddened to discover our local branch is being closed. We need a local branch to take care of problems. Unfortunately we will not be staying with this awful decision. I really feel for our local employees who will be loosing their jobs. Sending positive thoughts to those employees, hopefully they will find gainful income.

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  Response from the owner

  Jennifer Holmes, we appreciate you taking the time to leave a review. We appreciate your business, and we are sorry to see you go. We have taken your feedback regarding our store closures and submitted it, to be reviewed by the appropriate individuals. If there’s anything else that you would like to add to this feedback, please don’t hesitate to reach out at https://www.umpquabank.com/contact-us/.

• C

  Cee H

  3.0

  Wonderful staff, but the ATM seems to be down quite often, which can put a damper on your weekend.

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  Response from the owner

  Hi Cee, thanks for the review! We’re glad to hear about your positive experience with the staff at our Pendleton location. We do sincerely apologize for the frustration related to ATM issues, and we have forwarded your feedback to the appropriate individuals for review. Please feel free to contact us at 866-486-7782 or via live chat at https://www.umpquabank.com/contact-us/ if there is anything else that we can help with. Have a great rest of your day!

• M

  Makayla Reichert

  1.0

  I used to love this bank but the manager CHUCK can't ever seem to do his job. He has hung up on me several times for "yelling" when he stated just prior he couldn't hear me. Then refused to help me solve the issue triggering an anxiety attack and financially f***** my family for an entire week. Would never recommend this bank until the rude manager is gone.

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  Response from the owner

  Hello Makayla Reichert, We’re very sorry to hear about the experience you had at our Pendleton location. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.

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