Umpqua Bank N Coast Hwy, Newport, Oregon

Umpqua Bank Reviews

3.4 stars based on 11 reviews

Featured Comments:

• R

  Rondal Wilson

  5.0

  Umpqua bank is a excellent financial instatution

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  Response from the owner

  Rondal Wilson, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to serve your banking needs.

• K

  Kelley Besterfield

  5.0

  Super friendly, helpful and professional. They have always gone above and beyond.

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  Response from the owner

  Hi Kelley Besterfield. At Umpqua Bank, we take pride in our customer service. We are glad you enjoyed your interactions with our associates. Thank you for visiting us in Newport, hope to see you again soon!

• J

  Joshua Moulton

  1.0

  When I 1st signed up with this bank the lady who helped me was very nice And knowledgeable making the banking experience very easy. Definitely not the way it is today. These days they are rude and do not have the ability or the desire to help. I received a call from frog prevention this morning and the lady asked about a transaction on my account which turned out to be a unauthorized transaction so consequently she blocked my card but was unable to assist or even answer questions about me getting a replacement card. Now I would think the person that calls you and ends up blocking your card should have the ability to get you a new card coming or least answer questions. But instead I was told to call a different number which I did and that lady told me I had to go in to my local branch to get assistance or questions answer. This is not the 1st time that the 1 800 number for umqua has been unable to help or as I said unwilling. All of this on a Saturday morning and now the only time the bank's lobby is open is limited hours on weekdays and by appointment only. So here I sit with no access at all to my money and no answers on what to do about the unauthorized transaction, if I get the money back or if the money is just gone or how long it will be till I get another card and can access my money to be able to live and pay bills. Talk about a bunch of In adequate, unprofessional and rude people I don't know how they claim to be the world's greatest bank. But that's a joke!

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