Umpqua Bank S Eagle Rd, Meridian, Idaho

Umpqua Bank Reviews

2.9 stars based on 11 reviews

Featured Comments:

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  Rebecca Sullivan

  5.0

  Umpqua Bank has been great for me! I had a mortgage and a line of credit loan and I never had a problem. I have my main checking account with Umpqua, and the staff is always friendly and helpful.

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  Response from the owner

  Thank you for your review! We appreciate your business and look forward to continuing to service your banking needs.

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  Camilla Cafferty, LCPC

  5.0

  I moved to this bank after having problems with my credit union. The staff is always helpful and friendly. Always a good experience

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  Response from the owner

  Hello Camilla! We are so glad to hear you have had a good experience with Umpqua Bank. Thank you for your review!

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  Cindy Embree

  1.0

  The company I work for banks with Umpqua. As the Business Office Manager, the company sends me petty cash checks once or twice a month. I usually take the checks to the downtown Boise location to have them cashed. I always go through the drive thru and never have a problem. I have gone to the Meridian location twice and both times I was shocked as to how I was treated. Do to the fact that I do not personally have an account through Umpqua, the drive thru teller informs me that I have to go inside the bank, provide two forms of ID, sign the back of the check, and add my thumbprint to the front of the check. I have NEVER been asked to do that at the Boise downtown branch. Yesterday I stopped by the Meridian branch as I was transporting my elderly father. I explained to the teller that my father is in a wheelchair in the vehicle and we were on our way to a medical appointment. This did not faze the teller at all. She still refused to cash the petty cash check without me entering the building and providing all of the above. I found her to be rude and she made me feel like a thief. I have worked with dozens of area banks in 30 years of bookkeeping and I have never been treated in this manner. I will never go to the Meridian branch again. I live in Meridian and I will never bank at Umpqua because of what I feel is poor customer service.

More reviews (8)