Umpqua Bank Ne Windy Knolls Dr, Bend, Oregon

Umpqua Bank Reviews

3.3 stars based on 7 reviews

Featured Comments:

• G

  Gregory Bishop

  5.0

  I love my bank these guys are always great to me

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  Response from the owner

  Hi Gregory, thank you for taking the time to leave a review. We appreciate your business and look forward to continuing to service your banking needs.

• A

  Austin Tryon

  1.0

  Used to love banking at my bank.... but for the last couple years the lobby is randomly closed and there's usually never a banker available..... And most of the time there is only 1-2 tellers. They also switch bankers/managers often so you will never develop a relationship with your banker. You are in Bend, so people need paid a living wage for Bend in order retain people.

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  Response from the owner

  Hi Austin, we sincerely apologize for the long hold times. Your time is valuable, and we are actively in the process of adding staff to reduce the wait times. For most inquiries, you can also use live chat at https://www.umpquabank.com/contact-us/ or send a secure message via online banking.

• T

  Ted Helton

  5.0

  Update: I had a very pleasant conversation with the Branch Manager. Thank you for taking the time to respond to my previous review. I have a better understanding of the situation and have updated my review to reflect your attention to the matter.

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  Response from the owner

  Hello Ted! Thank you for taking the time to relay to us your concerns regarding the impact of store closures. We are so sorry to hear that you had this experience. We take this account of your experience seriously and have forwarded it to the appropriate individuals to review. If you would like to elaborate on any part of this issue, please consider calling us at 866-486-7782.

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